Deleting your data
Last updated: 8 August 2026
Which of these are you?
Two different groups of people have data here, and the route differs. If you messaged a business on WhatsApp, Facebook Messenger, Instagram or TikTok and that business answers through Pure AI, the conversation belongs to that business. See the next section. If you run a business on Pure AI, or are part of a business’s team, see the section after that.
If you messaged a business
The business you messaged decides what it keeps about you, so ask that business to delete your data — it can act on the request directly, and we will help it do so. If you would rather come to us, write to privacy@pure-tech.io from the account you messaged from, or tell us the phone number or profile you used and which business you contacted. We will pass the request to that business and confirm to you once it has been carried out. We cannot delete one business’s records on our own initiative, because those records are theirs, not ours.
If you run a business on Pure AI
Write to privacy@pure-tech.io from the email address on the account and tell us whether you want your own user removed or the whole workspace deleted. There is no self-serve delete button for this yet. We would rather say so than point you at a control that does not exist.
What deletion actually removes
Deleting a workspace removes its conversations and messages, its customer records, its orders and catalogue, its team accounts, and the stored authorisation for every channel it connected — which also ends our access to those accounts on the platform side. Deleting a single team member removes that person’s account and sign-in. It does not delete the business’s conversations, because those belong to the business rather than to the individual who happened to answer them.
Timing, backups, and what we contact you about
We act on a request within 30 days and confirm when it is done. Backups are the honest exception: copies may persist in encrypted backups for a short period after deletion before they age out on their own schedule. They are not used to serve the product, and they are not restored to undo a deletion. We may also keep the minimum record needed to show that a deletion request was made and honoured, and anything we are separately required to keep. Reach us at privacy@pure-tech.io.